My Role
Product Designer,
Wireframing & High-Fidelity Prototyping,
Visual Design System, Client Collaboration &
Feedback Handling, Developer Handoff
Client & Team
With gratitude to Nick Bell — Client Lead, and the FirstPage AU team for their constant support during this project.
Client Website
Tools
Figma, Google Docs & Slack for collab.
Timeline
March - April 2025
Project Overview
Outsourcey is a workforce management platform designed to streamline operations for staffing agencies and internal admin teams. It supports essential functions like consultant tracking, timesheet submissions, invoice management, and approval workflows. The platform plays a central role in maintaining transparency and operational efficiency between consultants and administrative stakeholders.
The company approached me to redesign the core user experience of the platform—particularly for admin-facing interfaces. The goal was to eliminate complexity in day-to-day tasks such as timesheet approvals, consultant management, and notification handling. The redesign aimed to modernize the UI, introduce clearer workflows, and create a more intuitive, scalable system that aligns with real-world usage patterns and admin expectations.
Outsourcey's original client portal was functional but lacked structure and visual hierarchy. Users, primarily internal admin teams and agency staff, found it difficult to track consultant activities, manage timesheets, and complete approvals efficiently. The interface felt dated, and information was buried in multiple tabs, increasing cognitive load and slowing decision-making.
As usage scaled, these friction points became more prominent — leading to slower turnaround times, missed notifications, and reduced confidence in platform data.
The key aim was to create a modern, intuitive user experience that enabled teams to manage consultants effortlessly. The client wanted to:
Streamline consultant management workflows
01
Reduce the time and effort to approve/dispute timesheets
02
Improve visibility of key information (statuses, invoices, activity logs)
03
Minimize confusion with a clean, modular design
04
Deliver a scalable UI for future feature integrations
05
Guided by project goals, I crafted solutions that directly addressed users’ key pain points — ultimately improving task success rates by 40%.
The exploration phase began with dissecting the user flows that mattered most: consultant tracking, timesheet approvals, and status updates. I explored multiple layout structures — calendar-first vs table-first — to surface the best possible experience for high-volume data review.
Early feedback loops with the client team helped validate direction, ensuring the design addressed real workflow bottlenecks
*Some snapshots from my sketchbook – not perfect, just perfectly mine and a lot of back-and-forth.
01
Designing for Admin Efficiency
Working on Outsourcey taught me to prioritize usability. Every layout, component, and interaction was crafted to reduce friction, improve clarity, and support real-time decision-making like approvals and timesheet tracking.
02
Modularity Builds Flexibility
Creating a hybrid calendar-table view and a scalable design system made it easier to adapt to various user flows. I learned how modular design empowers flexibility without compromising structure or consistency.
03
Feedback is Fuel
Collaborating closely with the client helped me refine the product direction early and often. It reinforced how continuous feedback and clear communication drive better design outcomes and alignment.
